Responsible Gaming Guidelines at ninewickets
Entertainment stays enjoyable when kept within limits. ninewickets believes every player can bet consciously, safely, and within their means — and all our protection features are built with that goal in mind.
Our Commitment
Playing at ninewickets is not just about chasing rewards — it is a form of entertainment. We believe every player's safety is our highest priority. That is why responsible gaming values have been at the core of how this platform was designed from the very beginning.
Our services are strictly for individuals aged 21 or above. Age is verified at the time of account creation, and we never grant membership to minors. Our Terms and Conditions cover this in detail.
Gambling is a form of entertainment — not a source of income. Before placing any bet, ask yourself: can I afford to lose this? If the answer is no, take a break at that moment. ninewickets provides several practical tools to help you do that.
In accordance with our Privacy Policy, your account information and transaction history are fully protected. Details about when and how much you play are only used to help you keep track of your own activity, and we make it easy for you to view that information.
For answers to more general questions about responsible gaming, visit our FAQ section, where we have provided straightforward answers to common queries.
Tools to Keep Yourself in Control
ninewickets offers several features to help you manage your betting habits. To use them, contact our 24/7 live chat directly.
Set Deposit Limits
Set a daily, weekly, or monthly cap on deposits. Once the limit is reached, no further deposits can be made — keeping your budget in your hands.
Session Time Limits
Decide in advance how long you will play in one sitting. When the set time is up, an automatic alert is sent and the session ends.
Temporary Break
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you need a long-term break, your account can be closed permanently or for an extended period. Contact support and action will be taken promptly.
View Your Gaming History
Review your complete betting and deposit history from the account dashboard. This is useful for understanding your own habits.
Talk to the Support Team
Contact us seven days a week, 24 hours a day via live chat or email — in Bengali or English.
Recognise the Warning Signs
Certain behaviours may indicate that gaming is going beyond entertainment. If you notice these signs in yourself or someone you know, take a break and seek support.
- Repeatedly increasing bets to recover lost money — this usually leads to even greater losses.
- Secretly borrowing money from family or friends for betting, or hiding your betting from others.
- Feeling restless or irritable when unable to bet, or having trouble concentrating.
- Setting aside money for betting instead of covering daily necessities such as food, rent, or bills.
- Continuing to play for long periods while neglecting work, family, or social responsibilities.
- Repeatedly trying to stop betting but failing each time.
- Talking more about wins than losses, or downplaying the amount lost even to yourself.
Check Yourself
Ask yourself the questions below. If two or more answers are "yes", consider seeking support.
- In the past month, have I bet beyond my own budget?
- Have I ever skipped sleep or meals to spend time playing?
- After a loss, have I placed more bets out of anger or frustration?
- Have my family or friends expressed concern about my gaming?
- Have I tried to stop playing more than once but been unable to?
Where to Find Support
If you feel you need help, you are not alone. Reach out through the resources below.
ninewickets Support
Our support team is available seven days a week, 24 hours a day via live chat and email in Bengali and English. Account lock or self-exclusion requests are processed immediately.
Family and Trusted People
Speak openly with a family member or close friend. Support from someone nearby can be just as effective as professional help.
Professional Advice
Speak with a mental health professional or addiction counsellor. Mental health services in Bangladesh are more accessible now than before.
Core Principles of Safe Gaming
Responsible betting is not complicated — following a few straightforward rules keeps gaming enjoyable at all times.
Play Only for Entertainment
Do not treat betting as a source of income. Do not wager more than you can afford to lose without it affecting your household.
Set a Budget First
Decide how much money you will use before you start playing. When you reach that limit, end the session.
Keep Track of Time
Avoid playing for long stretches at a time. Take regular breaks — give priority to family, work, and looking after yourself.
Do Not Bet on Impulse
Do not bet when you are angry, upset, or under the influence of alcohol. Decisions made with a clear head are always better.
Do Not Chase Losses
"Chasing losses" — increasing bets to recover lost money — is one of the most harmful habits. Accept the loss and stop.
Keep Those Under 21 Safe
Keep your account details and password away from younger members of the family. All activity on ninewickets is for persons aged 21+ only.
Questions and Answers on Responsible Gaming
Below are answers to some common questions about responsible betting.