ninewickets Privacy Policy
Your personal information is a trust held with us. Read this policy for details — what information is collected, why it is collected, and how it is kept secure.
This Privacy Policy ("Policy") applies to all services and activities of the ninewickets platform. Please read this policy carefully before using any of our services, including ninewickets Casino. By using our services, you are considered to have accepted the terms of this policy. This policy must be read together with our Terms and Conditions.
1. Types of Information Collected
When you open an account, use services, or contact us on the ninewickets platform, we collect certain personal information. This collection is entirely voluntary and is used to improve our service quality and ensure security.
1.1 Identity Information
The information you provide at the time of account registration includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Chosen username and password
1.2 Financial Information
To complete deposit and withdrawal processes, your mobile wallet details such as bKash, Nagad, or Rocket account numbers are collected. This information is used solely to complete transactions.
1.3 Technical Information
When you use our website or app, certain technical information is automatically collected:
- IP address and device information
- Browser type and operating system
- Website visit time and page navigation information
- Cookie and session information
2. Purpose of Information Use
Collected information is used only for the purposes listed below. It is not used for any other reason.
2.1 Service Delivery and Operations
Your information is used to create and manage your account, process transactions, and deliver our services properly. Your activity on the ninewickets platform is monitored to continuously improve service quality.
2.2 Identity and Age Verification
Our services are only for persons aged 21 or above. We verify the identity and age of each user through the information provided at registration. This process is essential for the security of the platform.
2.3 Fraud Prevention and Security
Your information is used to confirm authorised transactions, detect suspicious activity, and protect account security. Our SSL encryption technology keeps every transaction secure.
2.4 Customer Support
Relevant account information is used internally to enable our 24/7 live chat and email support team to resolve your issues quickly.
2.5 Promotional Communications
If you have given consent to receive messages about our bonuses, offers, or updates, that information may be sent to your email or mobile number. You may withdraw this consent at any time.
3. Data Storage and Security
We take the highest technical and administrative measures to keep your information secure.
3.1 Encryption Technology
SSL (Secure Sockets Layer) encryption is used when data is transmitted on the ninewickets platform. This ensures that no unauthorised party can read or alter the data during transmission.
3.2 Access Control
Only authorised staff may access your information, and only within the limits required for their work. All staff are bound to follow confidentiality guidelines.
3.3 Data Retention Period
We retain your information for the period necessary to meet legal and regulatory obligations. Even after your account is closed, certain information may be retained for a defined period as required by applicable law.
3.4 Security Incidents
If a data security breach occurs for any reason and poses a risk to your rights, we will notify you as quickly as possible and take the necessary steps.
4. Sharing Information with Third Parties
We do not sell your information or disclose it to third parties without authorisation. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Trusted third-party services are used for tasks such as payment processing (bKash, Nagad, Rocket), managing technical infrastructure, and fraud detection. These partners may only access the information necessary for their role and are contractually bound to meet our privacy standards.
4.2 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a government authority, or to fulfil a legal obligation. In such cases, only the minimum necessary information is provided.
4.3 Business Changes
In the event of a business merger or acquisition, your information may be transferred. In that case, the new operators will be bound to maintain the same privacy standards.
5. Cookies and Tracking Technologies
Our website and app use cookies and similar technologies to improve your browsing experience.
5.1 Essential Cookies
Essential cookies are used to maintain login sessions, ensure security, and operate core functionality. Disabling these will prevent the platform from working properly.
5.2 Analytics Cookies
Analytics cookies are used to understand how users interact with our services. This information is collected in aggregate statistical form and does not reveal your personal identity.
5.3 Cookie Controls
You have the right to accept or reject non-essential cookies by changing your browser settings. However, disabling cookies may affect the quality of some services.
6. Your Rights and Choices
You have the following rights over your personal information. Contact our support team to exercise these rights.
6.1 Right to Access Information
You may request at any time to know what information ninewickets holds about you. We will provide that information to you within a reasonable time.
6.2 Right to Correct Information
If any information stored about you is incorrect, you may request that it be corrected. Some information can be updated directly from account settings.
6.3 Right to Delete Information
Within the limits of legal obligations, you may request that your personal information be deleted. After your account is closed, some information may be retained for a defined period for legal reasons.
6.4 Right to Stop Promotional Communications
If you do not wish to receive bonus or promotional messages, you may withdraw your consent at any time. This can be done by notifying our support team or through account settings.
7. Protection of Minors' Information
All services of ninewickets are for persons aged 21 or above only. We do not knowingly collect information from persons under 21.
Age is verified during the registration process. If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the information. Our complete guidelines on responsible behaviour are detailed in the Responsible Gaming Policy.
8. Policy Changes and Updates
This privacy policy may change from time to time due to service improvements or changes in legal requirements.
8.1 Notice of Changes
For significant changes, we will send a notification to your registered email or mobile number. You are advised to visit this page regularly and take note of the date of any changes.
8.2 Continued Use
If you continue to use our services after a policy change, you will be considered to have accepted the revised policy. If you do not agree to any change, you may close your account.
9. Contact Us
If you have any questions, complaints, or information-related requests about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.
Contact Information
Visit the About Us page to learn more about us. See the FAQ section for answers to common questions.